Organizations that support remote employees, manage distributed endpoints, or provide external IT help desk services often need more than a basic screen-sharing tool. Bomgar Remote Desktop, now known as BeyondTrust Remote Support, is positioned as an enterprise-grade remote access and support platform with strong security, auditing, and privileged access controls.
TLDR: BeyondTrust Remote Support is a powerful option for enterprises that need secure attended and unattended remote support, detailed session logging, and compliance-ready controls. For example, a 500-employee company with a 10-person IT help desk may use it to reduce desk-side visits by 40% while tracking every privileged session. However, its pricing is typically quote-based and can be expensive for smaller teams. Businesses seeking simpler or lower-cost tools may prefer alternatives such as TeamViewer, AnyDesk, Splashtop, Zoho Assist, or ConnectWise ScreenConnect.
What Is Bomgar Remote Desktop?
Bomgar Remote Desktop was the original name of a remote support solution developed by Bomgar Corporation. After Bomgar acquired BeyondTrust in 2018, the product was rebranded under the BeyondTrust name. Today, it is most commonly referred to as BeyondTrust Remote Support.
The platform allows IT technicians, managed service providers, and support teams to connect to desktops, servers, mobile devices, and network endpoints from a centralized console. Unlike lightweight remote access tools, BeyondTrust focuses heavily on enterprise security, access control, and auditability.
It is especially common in regulated industries such as healthcare, finance, government, higher education, and enterprise technology environments where simple remote desktop access is not enough.
Image not found in postmetaKey Features of BeyondTrust Remote Support
BeyondTrust Remote Support includes a wide range of features designed for internal IT support, external customer support, and privileged access management.
1. Attended and Unattended Remote Access
Technicians can connect to a device while the end user is present or access approved devices without user interaction. This is useful for after-hours maintenance, server support, software updates, and troubleshooting devices used by remote employees.
2. Cross-Platform Support
The platform supports Windows, macOS, Linux, iOS, Android, and various server environments. This makes it practical for organizations with mixed-device ecosystems.
3. Secure Remote Sessions
Security is one of BeyondTrust’s biggest strengths. Sessions can be encrypted, permission-based, and recorded. Administrators can define who can access which systems, under what conditions, and for how long.
- Role-based access control for technicians and administrators
- Multi-factor authentication support
- Session recording for compliance and review
- Credential injection to avoid exposing passwords
- Approval workflows for sensitive systems
4. Session Auditing and Reporting
Every remote support session can be logged and reviewed. This is valuable for compliance frameworks such as HIPAA, PCI DSS, ISO 27001, and SOC 2. Managers can track technician activity, session duration, transferred files, chat transcripts, and endpoint details.
5. File Transfer and Chat
Technicians can securely transfer files, communicate with end users via chat, and use support queues to manage requests. These features make the platform suitable for both internal help desks and customer-facing support teams.
6. Integrations
BeyondTrust integrates with popular IT service management, identity, and security platforms. Common integrations include ServiceNow, Jira Service Management, Microsoft Entra ID, Okta, and SIEM tools. These integrations help larger companies connect remote support activity with ticketing, authentication, and security monitoring workflows.
BeyondTrust Pricing
BeyondTrust does not usually publish fixed pricing on its website. Instead, pricing is typically quote-based and depends on several factors, including the number of technicians, deployment type, modules required, concurrent sessions, and enterprise security needs.
In general, BeyondTrust is considered a premium remote support solution. It is often priced higher than small-business tools such as AnyDesk, Zoho Assist, or Splashtop. However, it also provides stronger compliance, access governance, and auditing features.
Typical pricing factors include:
- Number of technician licenses
- Cloud versus on-premises deployment
- Unattended access requirements
- Privileged access features
- Support level and implementation services
- Integration and compliance requirements
For a small IT team with only two or three technicians, BeyondTrust may feel costly compared with simpler platforms. For a large enterprise supporting thousands of endpoints, the higher cost may be justified by reduced risk, better oversight, and stronger administrative control.
Pros and Cons of Bomgar Remote Desktop
Pros
- Excellent security controls: The platform is built for environments where remote access must be controlled and audited.
- Strong compliance support: Session logs, recordings, and reports help organizations meet regulatory requirements.
- Reliable enterprise performance: It performs well across large, distributed environments.
- Granular permission management: Administrators can tightly control technician access.
- Good integration ecosystem: It fits well into mature IT service management and identity systems.
Cons
- Higher price point: It may be too expensive for small businesses or startups.
- Complex setup: Deployment and configuration can require planning and technical expertise.
- Overkill for basic support: Teams that only need occasional screen sharing may not use many of its advanced features.
- Quote-based pricing: Some buyers may prefer transparent monthly plans.
Who Should Use BeyondTrust Remote Support?
BeyondTrust is best suited for organizations that treat remote access as a security-sensitive function rather than a convenience feature. It works especially well for IT departments, enterprise help desks, managed service providers, and security-conscious organizations.
A healthcare network, for instance, might use BeyondTrust to support clinical workstations while recording every session for audit purposes. A financial services company might use it to allow technicians to access sensitive servers without revealing administrator credentials. In both cases, the product’s strict controls provide value beyond simple remote desktop connectivity.
Best BeyondTrust Alternatives
Although BeyondTrust is a strong product, it is not the best fit for every organization. Several alternatives offer remote access and support features at different price points and complexity levels.
1. TeamViewer
TeamViewer is one of the most recognized remote access platforms. It is easy to use, supports many devices, and works well for both individuals and businesses. It offers attended support, unattended access, file transfer, and collaboration tools. However, enterprise-grade access controls may not be as deep as BeyondTrust’s.
2. AnyDesk
AnyDesk is known for fast performance and a lightweight interface. It is popular with small businesses, freelancers, and IT teams that need quick remote access. It is generally more affordable and easier to deploy than BeyondTrust, but it may be less suitable for strict compliance environments.
3. Splashtop
Splashtop offers strong value for businesses, schools, and managed service providers. It provides reliable remote access, good security features, and competitive pricing. It is a practical option for teams that want dependable remote control without enterprise-level complexity.
4. Zoho Assist
Zoho Assist is a cloud-based remote support tool that is especially attractive for small and midsize businesses. It includes unattended access, session recording, file transfer, and integrations with other Zoho apps. Its transparent pricing makes it easier to budget than BeyondTrust.
5. ConnectWise ScreenConnect
ConnectWise ScreenConnect, formerly ConnectWise Control, is widely used by IT service providers. It offers strong remote support features, customization options, and technician-friendly workflows. It can be a good middle ground between simple remote access tools and high-end enterprise platforms.
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Final Verdict
BeyondTrust Remote Support, formerly Bomgar Remote Desktop, remains one of the strongest remote support platforms for organizations that prioritize security, compliance, and detailed access control. Its advanced features make it ideal for enterprises, regulated industries, and IT teams managing sensitive systems.
However, it is not the most budget-friendly or simplest option. Smaller teams that need basic remote desktop access may find better value in TeamViewer, AnyDesk, Splashtop, Zoho Assist, or ConnectWise ScreenConnect. The best choice depends on whether the organization values maximum security and governance or affordability and ease of use.
FAQ
Is Bomgar the same as BeyondTrust?
Yes. Bomgar Remote Desktop is now part of the BeyondTrust product family and is generally known as BeyondTrust Remote Support.
Is BeyondTrust Remote Support free?
No. BeyondTrust Remote Support is a paid enterprise solution. Pricing is usually provided by custom quote.
Why is BeyondTrust more expensive than some alternatives?
BeyondTrust includes advanced security, auditing, compliance, and privileged access features that are often required by large enterprises and regulated industries.
What is the best BeyondTrust alternative for small businesses?
Zoho Assist, AnyDesk, and Splashtop are often good alternatives for small businesses because they are easier to deploy and typically more affordable.
Can BeyondTrust be used for unattended access?
Yes. BeyondTrust supports unattended access, allowing approved technicians to connect to authorized systems without the end user being present.
Is BeyondTrust suitable for managed service providers?
Yes. Managed service providers can use BeyondTrust to support multiple clients, manage remote sessions securely, and maintain detailed activity records.