Many U.S.-based TikTok fans and influencers have recently reported an annoying glitch — TikTok comments failing to load. Whether it’s a blank comment section, endlessly spinning loading icons, or missing interactions on your own videos, this issue can disrupt user engagement and content reach. For influencers who rely on real-time communication with followers, it can be particularly damaging. Fortunately, there are several trusted solutions to help resolve the problem.
Why TikTok Comments May Not Be Loading
Before jumping into fixes, it’s important to understand what could be causing the issue. Some common reasons include:
- App glitches or outdated software
- Weak or unstable internet connection
- Server-side issues at TikTok
- Too much cached data or corrupted files
- Shadowbans or temporary restrictions on your account
Identifying the root of the problem can make it easier to solve. Here are the top solutions TikTok users in the U.S. have reported success with.
1. Check Your Internet Connection
A weak or inconsistent internet connection is one of the most basic reasons TikTok comments fail to load. Test your connection by switching from Wi-Fi to mobile data or restarting your router.
Tip: Speed test your connection using any online tool. Aim for at least 5 Mbps for optimal TikTok performance.
2. Restart the TikTok App
Sometimes the issue is temporary. Simply closing and reopening the TikTok app can clear small glitches that stop comments from rendering properly.
- On iPhone: Swipe up from the bottom of the screen and swipe TikTok off the screen.
- On Android: Tap the square button and then swipe TikTok away.
After restarting the app, return to the video and check the comment section again.
3. Update the TikTok App
If you’re using an older version of the app, TikTok might not function as intended, including its comment-loading capabilities.
How to update:
- iOS: Go to the App Store, tap your profile icon, and look for TikTok under “Available Updates.”
- Android: Open the Play Store, type “TikTok” into the search bar, and tap “Update” if available.
Always ensure your app is running the latest version to minimize bugs and loading errors.
4. Clear Cache
TikTok stores cache data, which helps it load faster. However, over time this data can become outdated or corrupted, leading to issues like the comment section failing to load.
Steps to clear cache:
- Open TikTok and go to your profile.
- Tap the three-line menu in the top right.
- Select “Settings and Privacy”.
- Scroll down and tap on “Clear cache.”
This won’t delete your videos or drafts, but it can refresh the app environment and solve technical glitches.
5. Log Out and Log Back In
If clearing cached data didn’t work, try logging out of TikTok. This process may refresh your session details and reset your account behavior, potentially fixing comment-loading issues.
- Go to “Settings and Privacy.”
- Scroll down and tap “Log Out.”
- Close the app completely before logging back in.
6. Check TikTok Server Status
At times, the problem doesn’t lie with you at all. TikTok’s servers might be down or undergoing maintenance, preventing features like comment sections from displaying properly.
Use websites like:
If TikTok is experiencing a widespread issue, there’s not much to do but wait for it to be resolved by the company.
7. Reinstall the TikTok App
If none of the above solutions work, consider uninstalling and reinstalling TikTok. This can remove corrupted files and bring your app settings back to default.
Note: Log in to your account after reinstalling so you don’t lose access to previous activity and saved content.
8. Switch to Your Secondary Account
Many influencers maintain multiple accounts. If comments aren’t loading on one account, but they work fine on another, your main account could be under review or subject to a soft ban. Switching accounts can help verify this theory.
If things work fine on another account:
- Review recent content on your primary account for violations.
- Contact TikTok Support or submit a feedback request from the app settings.
9. Check for Shadowbans or Limits
If TikTok detects spammy or suspicious behavior, it may impose a shadowban that limits certain functions — including the visibility of comments. This isn’t officially stated by TikTok, but many users believe sudden engagement drops are linked to hidden restrictions.
Red flags include:
- Sudden drop in views or likes
- Videos not displaying comments even when they used to
- Followers unable to comment on new posts
Wait a few days and avoid over-posting or spamming hashtags. Patience and letting your account “cool down” can help lift the ban.
10. Contact TikTok Support
If you’ve tried everything and comments still won’t load, it’s time to get professional help from TikTok. Here’s how:
- Open Settings and Privacy.
- Tap “Report a Problem.”
- Select “Video and Sound > Other.”
- Describe the issue clearly and specify that comments aren’t showing up.
TikTok usually responds within a few business days, especially if you’re a verified influencer.
FAQ: TikTok Comments Not Loading
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Q: Is there a TikTok bug causing this, or is it a phone problem?
A: It could be either. First, check if others are reporting the same problem online. If not, it’s likely a local issue with your device or app. -
Q: Will clearing cache delete my videos or messages?
A: No, clearing cache only erases temporary files. Your saved videos, drafts, and messages remain intact. -
Q: How do I know if I’m shadowbanned?
A: Look for sharp drops in engagement or unresponsive comments. If your reach suddenly plummets, you may be shadowbanned. Avoid posting for a few days and appeal through TikTok support. -
Q: Can VPNs interrupt TikTok’s comment features?
A: Yes, VPNs can create region conflicts. If you’re logged in from one region but your IP suggests another, TikTok may restrict community features like comments.
Resolving issues with TikTok’s comment system often requires a mix of technical fixes and patience. Whether you’re a casual scroller or a content creator with thousands of followers, these solutions can help restore community interaction and engagement.